Frequently Asked Questions

There’s a Collection Agency listed on my Credit Report?

There are many agencies that report to Equifax and TransUnion, so we suggest first determining the specific agency that has reported the collection item.

Our agency, Credit Bureau Collections Ltd. should display as follows:


TranUnion – CB BARRIE

Please note the creditor stated on the item, as well as any account/file number.

If you believe Credit Bureau Collections Ltd. is the agency reporting to your credit file, you may contact us to arrange payment, or to discuss the account at:

t. 1-800-207-0841


If you need assistance determining the agency reporting the collection item, you may have to contact Equifax or TransUnion for further details regarding you credit file. The numbers are provided below

Equifax: 1-800-916-8800

TransUnion: 1-866-349-5191

How Do I Pay?

We offer many payment methods. Please follow this link to view the payment options offered by our agency.

How do I remove this from my Credit Report?

Please note the status of the collection item. If you have paid the account, it should show as “PD – Paid” on your file. If it’s an item reported by Credit Bureau Collections Ltd. and it’s showing unpaid despite payment in full, please call us and we will be happy to look into the account.

Please note that upon paying an account in full, it may take up to 10 business days to reflect on your credit file.

If we deem the issue concerns Equifax or TransUnion, we may have to instruct you to file an investigation with Equifax or TransUnion.

Equifax: 1-800-916-8800

TransUnion: 1-866-349-5191

Experian: 1-888-397-3442

Are you the company that repeatedly calls my phone with automated calls?

No. We do not use automatic dialers or complicated telephone answering systems. Every outgoing call is made by a collection representative and you are presented with the collectors’ name, account number and our agency name. When you call our agency during office hours, you will be connected directly to a Credit Bureau Collections representative.

Our office hours are as follows: 7:45am-4pm Mon-Thurs, 8am-2pm Friday, Saturday & Sunday Closed

This is not my debt?

Please call in to discuss this situation. We may request further information in order to identify any discrepancies.

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Contact Us

Credit Bureau Collections Barrie
125 Bayfield Street,
P.O. Box 337,
Barrie, Ontario, Canada
L4M 4T5

(705) 722-3441
FAX: 705-722-5434

Office Hours:

Monday to Friday:
8:30am – 4:30pm

Saturday & Sunday:

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